Frequently Asked Questions
1. How much do your minor roadside assistance services cost?
Our roadside assistance services start at just $75. This includes jump starts, lockouts, spare tire assistance, and fluid delivery, excluding the cost of fuel. We also offer mobile tire and battery services, which cost more. We suggest you call in for a quote.
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2. How much does it cost to get a new tire delivered and installed at my house?
New tire fees vary based on tire size, tire brand, and your location at the time of service. Usually, we see costs ranging from $225 to $265 for passenger vehicles and $375 or more for work vehicles and fleet trucks (tire included).
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3. What are the average wait times for receiving service?
Our average wait times are 30-60 minutes, if not less. We do the best we can to get to you in the fastest time possible.
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4. Do you fix rims?
We do not repair rims, but we may be able to get you home with a spare. Call to check.
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5. Do you sell tires?
Yes, we sell, deliver, and install tires at your home, office, or roadside location. Available 6 AM-10 PM, 7 days a week.
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6. How much does it cost to get a new battery installed at my house?
Mobile battery replacement services can range from $189.99 to $400, depending on your vehicle's power needs and required installation procedures. Call in, and we will give you options on your price based on your desired warranty.
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7. What forms of payment do you accept?
We accept most forms of payment, including cards, PayPal, Venmo, Cash App, Apple Pay, Google Pay, and much more.
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8. Do your technicians practice social distancing?
Our roadside assistance techs wear protective masks and try to maintain a safe distance away from customers at all times.
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9. Can I pay for services over the phone?
Yes, we accept payments over the phone, but you may be asked to provide extra information, and you must be the person who owns the card.
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10. Are you closed on holidays?
Yes, we are often closed on holidays, but we may take a call here and there to assist those who need to get to their loved ones.
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11. I have roadside assistance insurance, but they are closed. Can you guys help?
Yes, we can get you home today, but we would have to collect payment. We then give you a receipt to turn in to your insurance for reimbursement. Our fees start at $65.
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12. I want to do roadside assistance as a side hustle. Can I work for you guys?
Sure, give us a call and tell us just that; we will get you taken care of.
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13. My car is broken down. Do you offer mechanical services?
No, unfortunately, we do not. But we know someone who may be able to help. Give us a call and find out.
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14. I have a stripped lug nut. Can you guys remove it?
Yes, we use special stripped lug-nut removal equipment to remove any stripped nut or bolt. Pricing for this service starts at $75.
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15. I lost my locking lug nut key, and I can't get my tire off. Can you guys help?
Yes, we can remove them starting at just $85.00.
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16. Do you offer refunds?
All sales are final, but we do our best to accommodate any negative experience with our company. If there's an issue, let us know.
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17. Can I get service now and pay later?
No, all customers must pay for service before, during, or after service. We reserve the right to collect payment upfront for any service.
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18. How fast should you drive on the spare tire?
The recommended MPH for traveling on a spare or donut tire is 50. Most tires have this speed rating on the tire itself. Refer to your manual for help.
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19. How long can you use the temporary spare tire?
You should only use the temporary spare tire for emergencies. You should only use the spare to drive for about 50 miles at most.
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20. How much is a lockout service?
Keyway LLC uses a flat-rate pricing system. Unlike others, we do not charge hidden fees. Our car unlocking and auto lockout services start at just $75.
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21. My car's key fob is dead, can you still unlock my vehicle?
Yes, oftentimes when a key fob dies, it fails to alert the vehicle of its placement, and the vehicle may lock on its own. We can open your car door if this happens. We do it all the time.
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22. Where are you guys located, and how soon can you reach my location?
We are located all over the Portage, MI area. Our techs can be there in 20-45 minutes or less.
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23. Will the police come and unlock my car?
Police and local law enforcement have more pressing matters to attend to. However, you can call them if you are in a dangerous area or any situation in which your safety may be jeopardized.
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24. My child is locked inside my car, I need help immediately.
We have an emergency service for this occasion. We drop what we are doing and come to you ASAP.
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25. How Do You Unlock Vehicles?
We use industry-specific tools specially designed to get you back in the driver's seat without damaging your paint or windows. The tools vary based on what the situation calls for.